Isuzu Commercial Truck of Canada

#1 Low Cab Forward (LCF) Truck in North America Since 1986

Genuine Isuzu Parts and Accessories Limited Warranty
WHAT IS COVERED:

Isuzu Commercial Truck of Canada, Inc. (ICTC) warrants to the purchaser that during the applicable warranty period, it will, at its option, repair or replace, using new or remanufactured parts and without charge to the purchaser, any Genuine Isuzu commercial vehicle service part or accessory ("Parts") determined to be defective in material or workmanship. Parts installed by an authorized dealer are warranted for the greater of twelve (12) months after the date of installation or the remainder of the unexpired term of the new vehicle warranty, if any. Parts not installed by an authorized dealer (including Parts sold "over the counter") are warranted for twelve (12) months from the date of purchase.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WHAT IS NOT COVERED:

The obligations of ICTC under this limited warranty shall not apply to:

  • Defects, malfunctions or failures resulting from accidents, misuse, negligence, misapplication, modification, alterations, tampering, disconnection, improper adjustments, improper repair, improper diagnosis, incomplete repairs, or use of fuel, oils or lubricants other than those recommended in the Owner's Manual for the vehicle.
  • Damage or failure due to improper maintenance or lack of required maintenance.
  • Damage or failure caused by parts or components not supplied or approved by ICTC.
  • Normal operating noise, vibration, wear, tear, discoloration, fading or deformation.
  • Items that require scheduled replacement at intervals specified or recommended for the vehicle.
  • Environment damage resulting from hail, windstorms, lightning, floods, volcanic ash, chemicals, tree sap, etc.
  • Parts on any vehicle on which the mileage has been altered.
  • Labor charges for the removal or reinstallation of Parts that were not originally installed by an authorized dealer.
PURCHASER'S RESPONSIBILITY:
  • Purchaser is responsible for the performance of regular maintenance as specified or recommended for the vehicle. Purchaser should obtain receipts for all maintenance performed.
  • To obtain warranty service, purchaser must bring the vehicle and the Parts to any authorized Isuzu dealer in the United States (excluding its territories and possessions). Purchaser must allow a reasonable time for the warranty service to be completed.
  • Upon request, purchaser must provide (i) the receipt (for parts sold "over the counter") or the repair order showing date of installation, VIN, and mileage (for parts installed by a dealer or repair facility), and (ii) records showing that all necessary maintenance was performed.

The foregoing is ICTC's only obligation and purchaser's exclusive remedy for breach of warranty. In no event shall purchaser be entitled to incidental or consequential damages whether such claims are based on breach of contract, tort (including negligence or strict liability) or other theories. This warranty does not cover any economic loss including without limitation payment for loss of time or pay, inconvenience, loss of vehicle use, storage charges, vehicle rental expense, lodging bills, food, other travel costs, or other incidental or consequential loss or damage. Any action arising hereunder or relating hereto whether based on breach of contract, or other theories, must be commenced within one (1) year after the cause of action accrues or it shall be barred. Some states do not allow limitations on warranties, or on remedies for breach of warranties in some transactions, so the above limitations or exclusions may not apply to purchaser.

The limited warranties set forth above are exclusive, supersede any prior communications or commitments relating to the subject matter hereof, and are expressly in lieu of all other obligations or liability on the part of ICTC. No other person or entity, including any dealer or repair facility, is authorized to make any other warranty or assume any other liability for or on behalf of ICTC.

FleetValue Parts Limited Warranty
WHAT IS COVERED:

Isuzu Commercial Truck of Canada, Inc. (ICTC) warrants to the purchaser that during the applicable warranty period, it will repair or at its option replace, using new or remanufactured parts and without charge to the purchaser, any FleetValue part determined to be defective in material or workmanship. FleetValue parts installed by a dealer or authorized repair facility are warranted for twelve (12) months after the date of installation. FleetValue parts sold "over the counter" (i.e., not installed by a dealer or repair facility) are warranted for twelve (12) months from the date of purchase.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WHAT IS NOT COVERED:

The obligations of ICTC or ICTC (as applicable) under this limited warranty shall not apply to:

  • Defects, malfunctions or failures resulting from accidents, misuse, negligence, misapplication, modification, alterations, tampering, disconnection, improper adjustments, improper repair, improper diagnosis, incomplete repairs, or use of fuel, oils or lubricants other than those recommended in the Owner's Manual for the vehicle.
  • Damage or failure due to improper maintenance or lack of required maintenance.
  • Damage or failure caused by parts or components not supplied or approved by ICTC or ICTC (as applicable).
  • Normal wear, tear, discoloration, fading or deformation.
  • Parts on any vehicle on which the mileage has been altered.
  • Items that require scheduled replacement at intervals specified or recommended for the vehicle.
  • Environment damage resulting from hail, windstorms, lightning, floods, volcanic ash, chemicals, tree sap, etc.
  • Labor charges for the removal or reinstallation of Parts that were not originally installed by an authorized dealer.
PURCHASER'S RESPONSIBILITY:
  • Purchaser is responsible for the performance of regular maintenance as specified or recommended for the vehicle. Purchaser should obtain receipts for all maintenance performed.
  • To obtain warranty service, purchaser must bring the vehicle and the FleetValue parts to any authorized Isuzu dealer. Purchaser must allow a reasonable time for the warranty service to be completed.
  • Upon request, purchaser must provide (i) the receipt (for parts sold "over the counter") or the repair order showing date of installation, VIN, and mileage (for parts installed by a dealer or repair facility), and (ii) records showing that all necessary maintenance was performed.

The foregoing is ICTC's or ICTC's (as applicable) only obligation and purchaser's exclusive remedy for breach of warranty. In no event shall purchaser be entitled to incidental or consequential damages whether such claims are based on breach of contract, tort (including negligence or strict liability) or other theories. This warranty does not cover any economic loss including without limitation payment for loss of time or pay, inconvenience, loss of vehicle use, storage charges, vehicle rental expense, lodging bills, food, other travel costs, or other incidental or consequential loss or damage. Any action arising hereunder or relating hereto whether based on breach of contract or other theories must be commenced within one (1) year after the cause of action accrues or it shall be barred. Some states do not allow limitations on warranties, or on remedies for breach of warranties in some transactions, so the above limitations or exclusions may not apply to purchaser.

The limited warranties set forth above are exclusive, supersede any prior communications or commitments relating to the subject matter hereof, and are expressly in lieu of all other obligations or liability on the part of ICTC or ICTC (as applicable). No other person or entity, including any dealer or repair facility, is authorized to make any other warranty or assume any other liability for or on behalf of ICTC or ICTC (as applicable).

Extended Warranty
Extended Warranty

Limiting truck maintenance and repair expenses, as well as ensuring that repairs are done properly, are important ways to lower your vehicles' operating cost per mile. For that reason, we are proud to offer Extended Warranty Coverage for gas trucks and Extended Warranty Plus Coverage for diesel trucks. Combined with the standard drivetrain warranty, Extended Warranty can extend service coverage for your vehicle.

Extended Warranty Coverage will cover parts and labor for manufacturer defects to the truck during the service coverage period on the following component groups.

Engine Coverage: cylinder block, head, all internal parts, flywheel and intake manifold.
Transmission Coverage: transmission case and all internal parts.
Drive Axle Coverage: differential, axle shafts, seals, and bearing.

Gas Extended Warranty options:

  • 60 months/ 160,000 KM

Diesel Extended Warranty Plus options:

  • 60 months/ 280,000 KM

The New N-Series Extended Warranty Plus Coverage will be available at no charge on Diesel powered units (except Reach). It is only available for 2014 and newer Model Year N-Series Diesels retailed, delivered and reported on or after January 1, 2016.

Whatever optional Extended Warranty Coverage term you choose, protection automatically continues upon expiration of the standard New Truck Limited Warranty.

We designed Extended Warranty Coverage to provide extended coverage on those components most vital to the operation of your truck and the most costly to repair should a failure occur. Extended Warranty Coverage will cover parts and labor for manufacturer defects to the truck during the service coverage period on the following component groups.

N-Series Gas
N-Series Gas Trucks Warranty Limitations
(time or mileage, whichever comes first)*
Percentage of Dealer's Normal Charge Paid by Owner
Coverage Months* Kilometers* Parts & Labor
Basic (See "What's covered") 0-36 0-60,000 No Charge
Engine
- Transmission
- Drive Axles
0-60 0-120,000 No Charge
Frame Rails 0-36 0-60,000 No Charge
36-60 Unlimited 50%
Cab Sheet Metal (Rust Through) 0-60 Unlimited No Charge
Cab Sheet Metal (Corrosion) 0-60 Unlimited No Charge
Engine Emissions Control System 0-60 0-80,000 No Charge

* The warranty coverages are determined by the mileage of the vehicle and the number of months from the delivery date. The warranty coverages are limited by whichever occurs first.
** See Warranty and Owner Assistance Information Manual for specific coverage.

N-Series Diesel
N-Series Diesel Trucks Warranty Limitations
(time or mileage, whichever comes first)*
Percentage of Dealer's Normal Charge Paid by Owner
Coverage Months* Kilometers* Parts & Labor
Basic (See "What's Covered") 0-36 Unlimited No Charge
Engine
- Transmission
- Drive Axles
- Propeller Shaft
- Front Axle I-Beam
- Crossmembers
- Flywheel Housing
- Clutch Housing
0-36 Unlimited No Charge
Frame Rails 0-36 Unlimited No Charge
36-60 Unlimited 50%
Cab Sheet Metal (Rust Through) 0-60 Unlimited No Charge
Cab Sheet Metal (Corrosion) 0-60 Unlimited No Charge
Engine Emission Control System 0-60 0-160,000 No Charge
Tires 0-24 0-38,400 No Charge

* The warranty coverages are determined by the mileage of the vehicle and the number of months from the delivery date. The warranty coverages are limited by whichever occurs first.
** See Warranty and Owner Assistance Information Manual for specific coverage.

Reach Van
Isuzu Reach Van Warranty Limitations
(time or mileage, whichever comes first)*
Percentage of Dealer's Normal Charge Paid by Owner
Coverage Months* Kilometers* Parts & Labor
Basic (See "What's Covered") 0-36 Unlimited No Charge
Engine
- Transmission
- Drive Axles
- Propeller Shaft
- Front Axle I-Beam
- Crossmembers
- Flywheel Housing
- Torque Converter Housing
0-36 Unlimited No Charge
Frame Rails 0-36 Unlimited No Charge
36-60 Unlimited 50%
Cab Sheet Metal (Rust Through) 0-60 Unlimited No Charge
Cab Sheet Metal (Corrosion) 0-60 Unlimited No Charge
Engine Emission Control System 0-60 0-160,000 No Charge

* The warranty coverages are determined by the mileage of the vehicle and the number of months from the delivery date. The warranty coverages are limited by whichever occurs first.
** See Warranty and Owner Assistance Information Manual for specific coverage.